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This was my first non-technical event of this type and I really wasn’t sure what to expect. All the key speakers had lots of interesting things to say about how they use social media within their businesses. It was really good to hear how Virgin Money ran their campaigns and the things that they learnt. I’ve long ‘known’ Laura Holland from twitter, but never met her in the flesh. It was great to hear how they use social media at ESE Direct and to meet her afterwards. Ian Pollard, Senior Product Manager at Auto Trader, was a particular highlight as he pointed out how Rick Astley had defined how customer service should be in his song from the late 80s:
Never gonna give you up
Never gonna let you down
Never gonna run around and desert you
Never gonna make you cry
Never gonna say goodbye
Never gonna tell a lie and hurt you
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The best thing for me was that the audience really took part. I like audience participation, it helps me understand that what I am saying is being absorbed. The crowd laughed in all the right places, put their hands up when they needed to and even answered questions. It was great to get lots of positive feedback afterwards too. It appears that my humour was appreciated and my passion came across clearly.
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