Friday, 10 October 2008

The Paradox of Togo's (Norwich)

Since we met, my wife and I have been having lunch at Togo's on the rare occasions that we're in the city at lunch time. I really don't know why we keep going back there. Although the food is very good, especially the cheese cake, the prices are unreasonably high, the service is poor, the couple running the White Lion Street branch are obnoxious and the sign dictating the rules for the upper seating area, including no picnicking, respect and no unaccompanied minors, is less than inviting if not arrogant, rude and hostile. It makes me wonder if they've twigged that they're there for the benefit of the customers, rather than the other way around. Maybe that's why it's rarely full and there''s always a spare table.

I imagine we'll keep going.

7 comments:

  1. not any more.. just Googled 'Togo's Norwich' for info on why it's closed and found your Blog. Must say I agree with all your comments but still a shame typical quirky Norwich... but it got a bit too big for it's boots with the store expansion.

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  2. Jasper, it should have been so good! The food, the vision and focus on buying local were all excellent. The problem was the customer service was polarised and often extreme – either extremely unhelpful or extremely helpful with the latter failing to cancel the occasional shock and impact of the former. The attitude of the towards staff and sometimes customers could (at times) be obtuse, and more than a little embarrassing .

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  3. They have gone for good:

    http://new.edp24.co.uk/search/story.aspx?brand=EDPOnline&category=News&itemid=NOED05%20Jan%202009%2008:23:47:100&tBrand=EDPOnline&tCategory=search

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  4. Really, since Togos originally opened, Norwich has seen better coffee shops open... try Olive's on Elm Hill (my vote for Norwich's best)or Franks Bar on Bedford Street

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  5. Really, since Togos originally opened, Norwich has seen better coffee shops open... try Olive's on Elm Hill (my vote for Norwich's best)or Franks Bar on Bedford Street

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  6. Hey Paul, we're having a discussion about this. Is it pronounced to-go's or tow-go's ?

    Hopefully you can settle this.

    Regards,
    Frankie.

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